Return & Cancellation Policy

Each WoodSpire piece is built specifically for the customer's order. Because our products are built to order, all sales are final and we do not accept returns or exchanges for change of mind, incorrect measurements provided by the customer, or other customer preference changes after the order has been placed.

Customers may contact WoodSpire as soon as possible if they need to cancel an order.

If materials have not yet been purchased and construction has not begun, WoodSpire may approve a cancellation and refund.

Once materials have been purchased or construction has begun, the order cannot be canceled or refunded.

The no-return policy does NOT apply if:

• WoodSpire built the wrong product or size compared with the customer's confirmed order
• The product is materially defective due to WoodSpire workmanship
• The product is damaged before or during WoodSpire delivery

Customers should contact WoodSpire promptly after delivery if there is a problem.

WoodSpire will review the issue and, when WoodSpire is responsible, will determine the appropriate remedy, which may include repair, correction, replacement, or refund when appropriate.

WoodSpire products are made from real wood.

Natural variations in wood grain, knots, color, texture, minor checking, and normal characteristics of lumber are not considered defects.

Pressure-treated lumber may also naturally change in appearance as it dries and weathers.