Help
Frequently Asked Questions
Orders & Delivery
Do I need an account to order?+
No. You can browse and place an order as a guest — no account required.
How does delivery work?+
Enter your delivery address at checkout and your delivery charge is calculated from your distance to WoodSpire before you pay. We'll coordinate the timing with you after your order is placed.
How much does delivery cost?+
Free local delivery within 15 miles. Deliveries beyond our local area start at $25 and are calculated based on driving distance from our West Chester location. Delivery is calculated from your address at checkout before you pay.
Do you ship nationwide?+
Not by default. WoodSpire is a local business; all pieces are local delivery only. If a product can be shipped, it will say so on its page.
How do I pay?+
You'll pay securely at checkout using a card, Apple Pay, Google Pay, or PayPal. No account is needed.
Are products made to order?+
Some pieces are made to order and will be marked accordingly. Others are in stock and ready for local delivery.
How long will my WoodSpire build take?+
Every WoodSpire piece is built to order. Most builds are typically completed within 1–3 weeks, depending on the size of the build and our current order volume. Larger builds may require additional time. You'll receive an estimated completion and delivery timeframe after your order is placed.
How are prices determined for custom builds?+
Custom builds are quoted after we review your request. Submit the form with your details and we'll get back to you with a quote — no payment is required to request one.
Firewood & Storage
How much firewood does each WoodSpire build hold?+
Each product page lists the estimated firewood capacity for that specific design and size.
How dry should firewood be before burning?+
Firewood is generally considered ready to burn at around 20% moisture content or less.
How can I tell if my firewood is seasoned?+
A moisture meter is the easiest and most reliable quick check. Cracked ends, lighter weight, and a sharper sound when pieces are knocked together can also be signs of seasoned wood.
Why is airflow important when storing firewood?+
Air circulation helps moisture escape from the wood. WoodSpire firewood builds are designed to keep wood elevated and allow airflow around the stack.
Should firewood be completely enclosed?+
Firewood should be protected from excessive rain and snow while still receiving adequate ventilation.
What is one cord of firewood?+
One full cord equals 128 cubic feet of stacked firewood, traditionally 4' high × 4' deep × 8' long.
What type of wood do you use?+
WoodSpire outdoor builds are constructed using pressure-treated lumber designed for outdoor use. Pressure-treated wood provides added protection against rot, decay, and insects, making it a durable choice for firewood storage and other outdoor structures.
Because pressure-treated lumber naturally varies in grain, knots, and color, every WoodSpire build will have its own unique character.
Can I stain or paint my WoodSpire build?+
Yes! Your WoodSpire build arrives in its natural pressure-treated wood finish, giving you the option to leave it natural or customize it later with an exterior stain, sealer, or paint.
New pressure-treated lumber needs time to dry before a finish is applied. Drying time can vary depending on the lumber, weather, humidity, and exposure, so we recommend allowing the wood to dry thoroughly rather than relying on a specific number of days.
A simple way to check is the water-drop test: sprinkle a small amount of water onto the wood. If the water beads on the surface, the wood likely needs more drying time. If the water absorbs into the wood, it may be ready for finishing.
Always follow the preparation and application instructions provided by the manufacturer of the stain, sealer, or paint you choose.
Where can I place my WoodSpire firewood rack?+
Your WoodSpire build should be placed on a flat, level, stable, well-drained surface that can support the rack and the weight of the firewood once fully loaded.
Patios, concrete pads, and properly prepared gravel bases are great options. For our larger WoodSpire builds, we strongly recommend a level, compacted gravel base or another appropriately prepared surface. Gravel provides drainage while creating a stable foundation for the structure.
Avoid placing larger builds directly on uneven, soft, muddy, or poorly drained ground where the structure could settle or shift over time.
Before ordering, check the dimensions listed on the product page and make sure your location provides enough room for the entire build as well as comfortable access for loading firewood and for delivery.
Not sure if your space is ready? Contact us at getwoodspired@gmail.com before ordering and we'll help you determine whether your planned location is suitable for the WoodSpire build you've selected.